Delete your account

Option 1: Delete it yourself

The quickest way is from your own account, in the MyPKU app or on the website:

1. Sign in to MyPKU.
2. Open Profile.
3. Find Delete my account and confirm. On the website, select Yes, delete my account. In the app, type DELETE and then select Permanently delete.

If you keep records for other people (family accounts), we first ask what should happen to them: hand each person to another adult who already has owner or carer access to their record, or delete their record along with your account. That adult must accept and confirm that they have parental responsibility. Until they do, your deletion cannot complete for that person, and you can delete their record instead. A request lapses if it is not accepted within 14 days. A viewer cannot take a record over, and we never choose an adult for you. Where nobody else can take it, it is deleted. You can do this in the app or on the website. The adult you choose can accept in the app or on the website.

You can also choose Also delete all my posts and comments. If you do not, they stay with your name removed.

Before you delete, download your blood results if you or your clinic may want them (Profile → Download my data, which includes your exchange history, even on the free plan). Deleting MyPKU does not affect the records your clinic keeps.

Sign in to delete your account

This takes effect immediately and cannot be undone. Your data is erased first. If removing your sign-in fails, we show you an error and you can try again.

Option 2: Ask us to delete it

If you can no longer access your account, email us from the address you registered with and we will action your request:

privacy@mypku.co.uk

We complete emailed deletion requests within one month.

What gets deleted

Deleting your account permanently removes:

• Your profile and the personal details you entered.
• Your blood phenylalanine readings and daily exchange logs.
• Any photos you uploaded, including post photos and your profile picture.
• Your access to anyone else's record.
• Your sign-in credentials.

Any subscription you pay for is cancelled, so it also stops covering anyone else on your plan. Once it is cancelled, we ask Stripe to delete your customer record. Stripe may keep payment and tax records under its own obligations. If a subscription cannot be cancelled automatically, we keep the minimum billing record and finish the cancellation by hand.

Unless you choose to delete them too, the text of your community posts and comments stays with your name removed. Sharing is switched off on all of your posts, so any link you had shared stops working at once. Delete any post you want removed completely first. Entries you added to someone else's record stay in their record, without your name. Foods you added to the food database stay, without your name.

We keep some information where the law requires it or to protect people, for example shop order records and our record of administrator actions (6 years each). Shop orders are no longer linked to your account, but the order (name, email address and shipping address) stays until 6 years after the order date, then is deleted automatically. Payment providers keep transaction records under their own policies.

Our database backups can still hold deleted data for up to 4 weeks, then it is gone. For the full detail of what we delete and what we keep, see our Privacy Policy.

Questions

Email us at privacy@mypku.co.uk.